• Tue. Oct 19th, 2021

Online banking: Santander, HSBC and Halifax down in unexpected outage

ByLeslie W. Morita

Aug 20, 2021
Santander customers report issues with the bank’s app (Photo: Getty)

A number of online banking apps appear to be experiencing an unexpected outage this morning, Friday 20.

Customers from Santander, HSBC, Natwest and Halifax were unable to access their bank accounts online.

First Direct would also have problems.

While Metro.co.uk was able to access all of the above bank websites, others started reporting issues to the DownDetector website.

“The server is still unresponsive in the mobile app, but it indicates that mobile services are operational,” wrote a customer on the site.

Another replied, “The server is not responding to my online banking.”


The DownDetector website lists areas where users have reported service issues with the Santander banking app.
The DownDetector website indicates areas where users have reported service issues with Santander (DownDetector)

Meanwhile, HSBC customers reported receiving an error message saying: “Unable to connect to HSBC network and verify your device settings” when trying to use the mobile banking app on the Bank.

Customers also took to Twitter to ask lenders why their apps aren’t working.

The banks customer service team responds to customers who suggest they try their device settings.

In some cases, switching from WiFi to 4G and vice versa can solve the problem – according to Santander.

Meanwhile, a TSB customer tweeted after being unable to transfer funds: “@TSB your app is down again. Need to transfer money from my savings to a checking account. ‘

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