12 things you should never do if you use online banking


Online banking provides a fast and convenient way to make bill payments, transfer money, and complete other transactions. However, this comes with its share of risks. Phishing, vishing, and skimming are some of the common tools scammers use to steal money. There are some basic practices that can be adopted to avoid these bank scams. Here are some of the biggest mistakes you shouldn’t make when using your online banking account.

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Don’t use public Wi-Fi to do online banking

When doing online banking, never use a public Wi-Fi network to connect to the Internet. These are generally not secure and can be easily used by hackers to install infected software on your device in order to steal your banking information.

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Do not charge your mobile phones in public charging stations

To avoid falling victim to juice jacking (cybercrime that uses a USB cable to steal data), you should never charge your smartphone at the charging stations. You are advised to bring your own charging cable.

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Don’t google customer service for a bank or other important number

Always go to the bank’s official website for information related to phone numbers and emails for queries and grievances.

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Do not install apps on your smartphone other than the Google Play Store and Apple App Store

One should download apps from reliable app stores only like Google Play Store and Apple App Store. Downloading apps from unofficial sources can endanger both your smartphone and the data available on it.

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Don’t ignore Android security updates, always install them on your smartphone

While software updates help fix bugs and other issues on the smartphone, they can also help minimize cyber risks. The latest operating system comes with the latest security fixes which can be difficult for a hacker to overcome.

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Do not click on any bank or payment related link sent by email or text message, unless you are very sure

Do not click on transaction links sent by SMS or mail. Additionally, sometimes cyber criminals tend to create urgency to act / complete a bank transaction. Keep an eye out for these messages and always check the URL before clicking.

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Do not share any banking or KYC related information on social media platforms like Facebook, Twitter and Instagram

It is advisable not to share a case or request a grievance resolution on social media. It exposes its information which can be manipulated to its disadvantage by cyber criminals. Even if you use social media to connect with a bank, you must use the Private Message or DM function.

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Don’t keep passwords easy for online banking

A weak password is easy to crack and more vulnerable. Creating a strong password reduces the risk of cyber fraud.

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Remember to change your online banking password regularly

Changing bank passwords every three to four months ensures safety and security to avoid falling victim to cybercriminals.

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Don’t link mobile numbers and email IDs you don’t use regularly with your bank account

This not only helps keep track of all banking transactions, but will also help you be notified of any unauthorized transaction that may occur.

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Do not share any banking information with anyone over the phone

Scammers, in many cases, pose as bank representatives and ask for bank details. Do not share these details with them. Always remember that the bank will never ask for your personal information.

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Don’t give unnecessary permissions to apps on your smartphone

Read carefully before granting permissions to an app. Letting apps access more data puts your personal information at risk, which could be used by hackers.


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