An Post’s online banking website is “back online and fully operational”, a company spokesperson said on Saturday, after customers experienced significant delays in crediting their accounts.
On Friday, An Post Money’s online banking portal was down for all customers, resulting in a relay in receiving SEPA payments, including salaries. Customers were also unable to initiate new SEPA credit transfers.
There were also “intermittent” issues with the app used to access account information, the company said.
In an update on Saturday, An Post’s public affairs manager Angus Laverty said: “All outstanding payments have been made to our customers’ accounts and our online banking website for current account. is now back online and fully operational.”
Mr Laverty said An Post is “still working on issues” customers are having with the An Post Money app.
“Resolving these issues continues to be our top priority and we apologize to you and all of our customers,” he added.
The technical difficulties arose while installing a software version that “implemented enhanced features for the app,” An Post said on Friday.
Mr Laverty said technical teams had been working “non-stop” since Thursday morning to resolve the issue.
Although the app was available throughout the system malfunction, “some customers are having difficulty logging in and may require more than one attempt to complete the process. All customers should be able to access their balance through the app; they may just need more than one login attempt to access it.
He said a “fix is in development” for the app-related connection issues and said it “will be implemented in the coming days.”
Mr Laverty stressed that there would be “no need for customers to contact us at this time” and that updates would be available on the An Post website and via social media.