ANZ mobile and online banking services unavailable for several hours

In a tweet, ANZ said bank cards should work normally and would not be affected by the outage.

David White / Stuff

In a tweet, ANZ said bank cards should work normally and would not be affected by the outage.

ANZ Bank’s mobile and online banking services were unavailable for several hours on Tuesday.

The outage comes after BNZ bank customers were unable to use internet and mobile banking on Saturday.

BNZ Bank said on Tuesday that technical issues over the weekend meant some Saturday card transactions were showing up multiple times in online banking for some customers.

* BNZ back online after outage left customers unable to pay for fuel and groceries

“If this affects you, your available balance may be impacted.”

BNZ said its contact center and branch teams were unable to help customers resolve the issue.

“We sincerely apologize for any inconvenience caused and will update you here when the issue is resolved.”

ANZ customers began reporting issues around 10 a.m. on Tuesday.

A spokesperson for ANZ Bank said some customers were unable to access its goMoney app and internet banking.

“We apologize for any inconvenience this causes.”

The spokesperson did not respond to questions about the cause of the issue or whether customer payments could be affected.

The bank’s Facebook page had received nearly 300 comments on the outage as of midday.

The BNZ outage drew 1,800 comments on the company’s Facebook page, with customers saying their card was declined when trying to buy fuel, groceries and other goods, disrupting their weekend -end of Easter.

CORRECTION: An earlier version of this story reported the outage as Monday. Updated 8:05 a.m., April 20.

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