Bank of America’s online banking system crashed on Friday, locking thousands of customers out of their accounts


  • Bank of America online banking was inaccessible to many users on Friday morning.
  • Over 12,000 customers have reported issues on Down Detector.
  • According to the BoA, user accounts were secure despite the system failure.

Bank of America’s website was inaccessible to users Friday morning, preventing thousands of customers from accessing their accounts.

According Bank of America, the company’s online banking system was down. The bank posted a message on its website saying it was looking into the issue but reassuring customers that their accounts were secure.

“We are aware that some customers are experiencing slowness when trying to access account information. We are working to improve the situation as soon as possible. Customer information remains safe and secure,” a spokesperson for BoA at Insider.

It looks like the system started letting some customers in from noon.

Down Detector for BoA ​​showed more than 12,000 complaints Friday morning, with customers saying they couldn’t access their balances or transfer money, expressing concern about paying bills due on the first of the month.

Insider attempted to log into the company’s mobile app, but received an error message that read, “We’re sorry, we couldn’t process your request. Please try again.”

BoA Mobile App Error Message

Taylor Rains / Insider

Bank of America has been named the best digital bank in the United States by Global Finance in September, which rewards companies for their digital leadership. The judges based their decision on a number of categories, including digital customer service and website and mobile design and functionality. The company was also ranked number one for online and mobile banking by JD Power.

According to BoA, the company made 1,500 enhancements to digital features and platforms last year and is on track to surpass 2,000 this year. The company is also seeing a rapid increase in digital banking, with 85% using digital channels for deposits.

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