Bank of America’s online banking system went down on Friday, locking thousands of customers out of their accounts


Bank of America
  • Bank of America’s online banking services were inaccessible to many users on Friday morning.
  • Over 12,000 customers have reported issues to Down Detector.
  • According to BoA, user accounts were secure despite the system failure.
  • See more stories on the Insider business page.

The Bank of America website was inaccessible to users on Friday morning, preventing thousands of customers from accessing their accounts.

According to Bank of America, the company’s online banking system was down. The bank posted a message on its website saying it was investigating the issue but reassuring customers that their accounts were secure.

“We are aware that some customers experience delays when trying to access account information. We are working to improve the situation as soon as possible. Customer information remains safe and secure,” said a spokesperson for BoA to Insider.

It seems that the system has started to let in some customers after noon.

Down Detector for BoA ​​filed more than 12,000 complaints on Friday morning, with customers saying they couldn’t access their balances or transfer money, expressing concern over overdue bills being paid on the first of the month.

Insider attempted to connect to the company’s mobile app, but received an error message saying, “We’re sorry, we couldn’t complete your request. Please try again.”

BoA mobile app error message
BoA mobile app error message

Bank of America was named the best digital bank in the United States by Global Finance in September, which recognizes companies for their digital leadership. The judges based their decision on a number of categories, including digital customer service and website and mobile design and functionality. The company was also ranked number one for online and mobile banking by JD Power.

According to BoA, the company made 1,500 improvements to digital features and platforms last year and is on track to surpass 2,000 this year. The company is also seeing a rapid increase in digital banking services, with 85% using digital channels for deposits.

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