If you had trouble accessing your online account with Bank of America on Friday morning, you’re not alone – many customers have reported issues with mobile and online banking.
The bank told the Observer it is aware some customers “are facing slowness” as they attempt to access their account information on Friday and said it is working to improve. the situation as soon as possible.
At around 12:30 p.m., the bank said most customers were able to log in without a hitch. Customer information remains safe and secure, he said. But at 1 p.m., some users were still having issues with their accounts.
At 2:30 p.m., Bank of America said online and mobile services had been fully restored.
More than 10,000 customers reported problems with the bank’s online and mobile services on Friday morning, according to the Downdetector website, which tracks real-time status and outage information for a variety of online services and mobile.
On social networks, several customers have expressed their fears of not being able to access their accounts.
“@BofA_Help Hey, is online banking down or something? Cannot access website or app. A user tweeted to the bank’s help account around 10 a.m.
Others have expressed annoyance that the problem occurs on the first day of the month, when many have bills due or paychecks to cash.
“The Bank Of America app is down and my rent is due today”, one user wrote.
This story was originally published 1 October 2021 1:40 pm.