Barclays customers say they can’t make or receive money transfers or log into their accounts this morning, with issues appearing to affect hundreds of people
Barclays customers were unable to send or make payments this morning after the banking giant was hit by technical issues.
The problems appear to affect hundreds of users of Barclays’ online and mobile banking services.
Frustrated customers had taken to Twitter to complain about not being able to make or receive money transfers.
DownDetector outage tracking shows the issues started around 9am today. Barclays confirmed the outage lasted around half an hour, but said its services were back on line.
Over 350 complaints have been registered by users, with the largest number coming from London.
Other cities like Birmingham, Manchester and Plymouth also appeared to be affected.
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One person on Twitter said: “Three people sent me money this morning, but it’s not reflected in my account?
“What’s going on please. I’m now stuck with no money in the middle of nowhere.”
Another said: “I am also waiting for three payments to enter my account? They left the sender’s accounts but didn’t enter mine? “
A third person said: “Anyone using the Barclays banking app, there appears to be issues with payments and transfers this morning.”
DownDetector shows that 39% of complaints were about online banking, while 31% were about money transfer and 31% of people had issues with mobile banking.
Barclays had apologized for the service disruption on its social media pages.
In a separate comment to the Mirror, the bank said: “We are very sorry for the technical issues you encountered today.
“Everything is now back up and running, and we really appreciate your being with us. “
You can check if any Barclays or Barclaycard services are down on its dedicated webpage which monitors its various banking services.
If you are in desperate need of access to your money but your online services are down, you can go to your local bank branch to withdraw your funds as usual.
If you don’t have a bank branch nearby or can’t get there, try calling your bank or contacting them on social media to ask what to do.
In terms of compensation, you are not automatically entitled to money – rather it depends on the severity of the outage that affected you.
It also depends on how long the outage was and how quickly the bank worked to resolve it.
Barclays has a dedicated page to help you file a complaint on its website.
If you are planning to file a complaint, you need to gather evidence on how service issues have affected you and for how long.
For example, if it caused you to miss an invoice or if it affected your credit score.