Barclays app and online banking outage angers customers


BARCLAYS Internet and mobile banking services are back up and running after hundreds of issues reported this morning.

Customers said they couldn’t make transfers or log into their accounts.


Barclays sparked outrage from customers when internet and mobile banking went downCredit: Getty – Contributor

Barclays apologized to customers on social media, saying he was aware there were issues for people making payments and was urgently working to resolve the issue.

A spokesperson for Barclays said: “We are very sorry for the technical issues you encountered today. Everything is now back up and running and we really appreciate your being with us.”

The bank said some customers had encountered problems sending and receiving payments.

He estimates the issue lasted for about an hour and a half and said customers could still access their accounts through online, phone or branch banking.

This comes after shutting down the app for maintenance over the weekend.

The online service Downdetector reported a sudden increase in user problems around 9 a.m. this morning, with more than 350 complaints registered by users.

Downdetector reports that the issues were with online banking, mobile banking and money transfers.

The greatest number of issues are reported in London, but there are also issues across the country including Plymouth, Brighton and Manchester.

Barclays said customers can monitor the situation using its status service.

A Twitter user said he had been “impossible“to transfer money online or through the app. Another said they had been waiting at the bank for 50 minutes trying to get help.

How do I check if my bank is down?

Barclays has a dedicated page on its website that indicates if any services are affected, including the Barclays and Barclaycard apps, websites, and telephone and online banking.

You can also check out websites like Down Detector, which will let you know if other people are having issues with a particular business online.

Banks do not have a fixed compensation plan for service disruption, although depending on the impact it has on you, you may be entitled to a refund.

It is worth gathering evidence of your problems so that you can file a formal complaint with Barclays or Barclaycard directly.

You can find more details on how to file a complaint with Barclays on their website.

The Sun has contacted Barclays for comment.

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