THOUSANDS of Barclays customers struggled to access their accounts this morning after the bank’s online banking services and apps crashed.
According to complaints tracker Downdetector, nearly 2,000 people were unable to log into their accounts, with the problems starting around 6 a.m.
However, Barclays confirmed to The Sun that the issue has since been resolved.
The areas that appeared worst affected were London and Plymouth, with other cities including Manchester, Birmingham and Nottingham also affected.
About 65% of the complaints were due to issues with mobile banking, 29% were due to online banking and 6% were related to issues viewing account balances.
Customers have taken to Twitter to complain about problems accessing their accounts to make payments and view their balance.
A customer said: “Barclays is there a problem with online banking, I can’t see my account? »
Another said: ‘Barclays, what’s wrong with your app this morning?
Other customers claimed that they couldn’t see their accounts at all when they were able to log in.
“Is there something wrong with the app? My accounts are gone,” one person said.
While another tweeted: “Is someone else’s Barclays app down?? I can’t see any of my accounts when I open the app?”
A Barclays spokesperson said: “We apologize to customers who were unable to access the Barclays app and can confirm that service has been restored.
“Our online banking and automated phone service were unaffected and customers were able to transfer funds, make payments and check their balances.”
There is no automatic right to compensation in the event of a failure of your bank’s service.
But you might get some money back under certain circumstances, depending on how an outage affected you.
It’s worth gathering evidence of your problems so you can make a formal complaint to Barclays.
Try to keep track of when you were unable to access the website or app, and any charges you incurred as a result.
If your credit rating was affected by a service outage, because you received a late payment fee after being unable to complete a transaction, for example, you should also keep a record of that.
This is not the first banking crash to hit the British this week.
On Monday, HSBC and NatWest both fell for thousands of customers.
How can I check if Barclays is down?
Barclays has a dedicated page on its website which indicates whether any services are affected, including Barclays and Barclaycard apps, websites, and telephone and online banking.
You can also check out websites like Down Detector, which will tell you if other people are having trouble with a particular business online.
Barclays provides banking and savings services, while Barclaycard is a credit card brand of Barclays.
It’s also a good idea to check social media – head over to Barclay’s Twitter page where he could provide more details on the issue.
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