Barclays’ online banking system and app go down


Barclays’ online banking system and app appear to have crashed this morning, preventing thousands of customers from accessing their accounts.

According to Down Detector, which monitors website outages, around 2,000 users started experiencing issues around 6:00 AM BST.

Many people have taken to social media to express their frustration.

A Barclays customer wrote on Twitter: “Is Barclays having a problem with online banking and can’t they see my account? “

Another added: “Is someone else’s Barclays app down ?? I don’t see any of my accounts when I open the app?”

Barclays’ online banking system and app appear to have crashed this morning, preventing thousands of customers from accessing their accounts

According to Down Detector, which monitors website outages, around 2,000 users started experiencing issues around 6:00 AM BST.

According to Down Detector, which monitors website outages, around 2,000 users started experiencing issues around 6:00 AM BST.

According to Down Detector, the majority of reported issues – 68% – were with mobile banking, while 25% were with online banking and 7% with mobile connections, according to Down Detector.

MailOnline has contacted Barclays for comment on the outage.

Down Detector gets updates on the state of the network from a variety of sources, including social media and reports submitted on its website.

Down Detector’s “heat map” of problem reports submitted by users shows that affected customers are primarily located in London and Plymouth, with other cities such as Manchester, Birmingham and Nottingham also affected.

Barclays online banking and app down

Barclays online banking and app down

A number of people have taken to social media to express their frustration with the outage

A number of people have taken to social media to express their frustration with the outage

Down Detector's 'heat map' of user submitted problem reports shows affected customers are primarily located in London and Plymouth, with other cities such as Manchester, Birmingham and Nottingham also affected

Down Detector’s ‘heat map’ of user submitted problem reports shows affected customers are primarily located in London and Plymouth, with other cities such as Manchester, Birmingham and Nottingham also affected

The outage comes just 48 hours after HSBC and NatWest also encountered problems with their online banking systems.

On Monday morning, HSBC customers were unable to access their accounts for about two hours before the issue affecting HSBCnet was resolved.

Hours later, NatWest also ran into issues, with its customers struggling to log into their accounts through online and mobile banking.

Both banks apologized for the disruption when the issues were resolved, but neither disclosed the cause of their respective outages.


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