Customers of Truist Financial Corp. banking through BB&T accounts will have limited access during the Columbus Day weekend as part of a scheduled computer system update.
Truist’s website lists in a customer Q&A section that the update will affect customers’ ability to transact online, withdraw money, and pay an invoice, including through Zelle.
The bank said it “expects all systems, including mobile apps, online banking, BB&T ATMs and its contact center to be back up and running” by Sunday.
“We continue to support and guide our clients through the stages of the merger, providing them with useful resources and information, including communicating with them in advance about this planned outage,” Truist said in a statement.
Truist debuted on December 7, 2019, as a result of the purchase by BB&T Corp. $ 33.5 billion from SunTrust Banks Inc.
The continued economic uncertainty caused by the pandemic has convinced Truist’s management team to be very deliberate with the two key elements of the decisive integration of any bank merger: branch and software / hardware conversions.
Payments of invoices that were due over the weekend will be made at least one day before the due date.