BNZ uncovers 12,000 abusive online banking transactions over six months


One of the country’s major banks says it has uncovered a disturbing number of cases of economic abuse, including people saddled with someone else’s debt or having no control over their finances.

BNZ says it has helped victims open new accounts and they can also take action against perpetrators. (file image)
Photo: RNZ / Nate McKinnon

BNZ identified 12,000 abusive online banking transactions in just six months last year.

Although there are no official figures on the extent of economic abuse in New Zealand, experts believe it is just as widespread as other types of domestic abuse.

Emma* never felt in danger with her former partner, Steven*.

“He built my self-confidence, he changed the way I viewed myself in a positive way – really gave me a sense of self-esteem.”

But, there were warning signs of what was to come – he was at work and out of work, so Emma paid for just about everything.

“When he had money, he spent it anyway. I don’t think I’ve ever bought a $300 t-shirt before, but he had no problem.”

The couple ended up separating, but from time to time, Steven resumed contact.

At some point, he relapsed into drug and alcohol addiction, lost several jobs, and totaled three cars.

Steven had no money – so Emma said she was forced to pay.

“I had no choice in the matter, so I took out loans in his name to pay mechanics and automakers.”

Emma ended up with tens of thousands of dollars in debt, which she is still paying off.

She is a victim of economic abuse and BNZ’s managing director of customer care, Martin King, said Emma was not alone.

“We’ve had people who have been coerced quite heavily and we’ve also heard of threats against their family, their pets, their children, if they don’t take on the debt.”

But economic abuse could take many forms, King said.

“We actually opened the first account anyone had and they were in their 50s. They had never had a bank account because they had never been allowed to and they had never had a bank account. credit card, they had never been able to spend their own money.”

King said they are also closely monitoring online banking transactions.

“We had a particular case where a person received not particularly kind words every day related to a payment of one cent for four years – every day, in his bank account, he received money from his ex- partner.”

In such cases, the bank helped the victims to open new accounts.

But they can also take action against perpetrators.

“We have closed accounts and terminated relationships with the people sending these payments,” King said.

Holly Carrington of domestic violence organization Shine said economic abuse does not happen in isolation.

“It’s important to understand that where there is economic abuse, it’s almost always part of a larger behavior where one person is controlling someone else,” she said.

Economic exploitation has been added to the legal definition of domestic violence.

Carrington said there were no official figures on its extent – but around one in three women have experienced physical or sexual abuse from an intimate partner or ex-partner.

“I would expect the economic harms to be similar, probably just as common, if not more so.”

Emma expects to be debt free this year.

“There’s a lot of closure hanging over the end of that debt and I can’t wait for that part to be over.”

She wants other victims of economic abuse to know it’s not their fault – and there are people who will listen and help them.

Research is ongoing at the moment to get a better idea of ​​the impact of economic abuse in New Zealand.

*Names have been changed to protect the identity of individuals.

Where to get help:

Women’s shelter: (0800 733 843)

It’s not OK (0800 456 450)

Shine: 0508 744 633

Assistance to victims: 0800 842 846

HELP Call 24/7 (Auckland): 09 623 1700, (Wellington): be 04 801 6655 – 0

The National Network of Family Violence Services NZ has information on agencies specializing in family violence.

Need to talk? Call for free or text 1737 anytime to speak to a qualified adviser, for any reason.

Lifeline: 0800 543 354 or text HELP to 4357

Samaritans: 0800 726 666 (24/7)

Youthline: 0800 376 633 (24/7) or free text 234 (8am-12pm), or email

Asian Family Services: 0800 862 342 Monday to Friday 9 a.m. to 8 p.m. or text 832 Monday to Friday 9 a.m. to 5 p.m. Languages ​​spoken: Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi, Gujarati, Marathi and English.

Good Shepherd NZ supports the financial challenges of domestic abuse

If it is an emergency and you think you or someone else is in danger, call 111.

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