Customers reported that they were unable to access their banking applications on Friday morning due to a technical problem.
People took to Twitter to express their frustration after even struggling to view their accounts.
Here’s everything you need to know about the apparent outage – and the latest information on the state of online banking.
Which applications are affected?
10 banking apps had issues this morning, according to reports:
- HSBC
- Natwest
- Halifax
- First Direct (which is managed by HSBC)
- Marks & Spencer (which is operated by HSBC)
- Lloyds
- Cooperative bank
- Royal Bank of Scotland
- Santander
What happened?
Customers trying to access their banking apps and online banking reported not being able to access them.
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An HSBC customer said he saw a message saying, “We can’t connect to HSBC or because of a network error. Check the connection of your devices and try again.
Another user said, “HSBC application down, what’s going on? No access to my bank account ”
One of them added, “Like many others, my mobile banking app is down. Says cannot connect to the Internet while all other applications can. Please sort!
HSBC said it was “aware of the problem and our team are working to resolve it as soon as possible”.
Some users said that when they switched to mobile data instead of wifi it worked, leading to believe that the issues could be Sky Internet.
Natwest acknowledged this when responding to a customer on Twitter saying, “We are aware that some customers have issues with banking and online banking with certain network providers.
“Can you please send a DM with your network provider and also try to use your mobile data / Wi-Fi hotspot to see if it works”.
M&S Bank wrote to a customer: “Hello, we are aware of the problems for our customers, if you use SKY as an Internet provider. We are working closely with SKY to find a solution, so please be indulgent with us. Thank you.”
Sky tweeted: “Sky Broadband customers may be having trouble trying to access certain websites this morning. We are investigating this as a priority and apologize for any inconvenience.
They later added, “Customers should now be able to access the websites, but we continue to monitor this. Our apologies for any inconvenience caused by this.
Sky said in a statement, “We have fixed the problem with Sky Broadband. Customers should be able to access websites and applications normally. We are sorry for any inconvenience this may have caused.
According to Down Detector, which provides real-time information on website and app issues, the issues started reporting before 5 a.m. on Friday morning and are continuing.
