CIBC Online Banking Ranked #1 by JD Power for Customer Satisfaction in Canada


TORONTO, June 9, 2022 /CNW/ – CIBC ranked first in overall customer satisfaction for online banking among from Canada The Big Five Banks according to the JD Power 2022 Canada Online Banking Satisfaction Study, a global leader in consumer insights, advisory services, data and analytics.

“Offering cutting-edge digital tools and services is essential to helping our customers realize their ambitions,” said Laura Dottori-Attanasio, Group Head, Personal and Business, CIBC. “This recognition underscores our commitment to meeting the changing needs of our customers who want to access more online services and have better access to value-added tools to help them better understand their finances and facilitate day-to-day transactions.

From February to April 2022, JD Power Canada’s 2022 Online Banking Satisfaction Study measured overall online banking satisfaction based on 1) navigation, 2) speed, 3) appeal visual and 4) information/content. CIBC’s online banking service scored the best for navigation and visual appeal.

CIBC’s online banking platform continues to see an increase in usage, with digital transactions increasing 6.7% year-over-year and more than 93% of daily transactions occurring through the through digital channels.

CIBC continues to provide several digital tools and features to support customers’ everyday online banking experiences, including:

  • the new from CIBC Interace-Transfer® feature that allows customers to set up recurring or future transfersInteracPayments by electronic transfer;
  • CIBC’s AI-powered virtual assistant, which can help customers complete banking transactions and answer questions about day-to-day banking;
  • CIBC’s Digital Identity Verification, which provides quick, easy and secure onboarding to new CIBC customers through the CIBC website or mobile banking app; and,
  • CIBC’s Instant Digital Card Replacement, available to most clients with a CIBC personal or business credit card which, in the event of their card being lost or stolen, provides clients with immediate access to a replacement card that can be used with Apple Pay or Google Pay.

About CIBC
CIBC is a leading North American financial institution with 11 million personal, commercial, public sector and institutional banking customers. In Personal and Business Banking, Business Banking, and Wealth Management and Capital Markets, CIBC offers a full range of advice, solutions and services through its leading digital banking network and its locations across Canada, with offices in the United States and around the world. Current press releases and more information about CIBC are available at


For further information: Anna Ferguson, [email protected] or 416-980-6120

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