Citibank said in an email sent to its customers that its operations would be affected on November 8 “because our systems are undergoing scheduled maintenance.” Citibank has a significant setup of credit card business in India.
Citibank has informed its customers of an interruption scheduled for Monday, November 8. The hostage will continue for 45 minutes, according to an email communication from the bank to its customers.
Citibank said in the email that its operations would be affected “because our systems are under scheduled maintenance.” The downtime is expected to be 3:00 to 3:45 a.m., according to the email.
The mail also gives details of the services that will be affected during this period:
• Citibank online and Citibank mobile banking
• Self-service requests
• IVR service
He further stated that a dispute over any Citi credit card transaction can be raised by contacting Citiphone 24/7.
Citibank has a significant setup of credit card business in India. It was among the early entrants to the credit card business in the country and has more than two million customers.
According to the Citibank website, it opened its first office in India in 1902 and is a significant foreign investor. In 1993, it became the first bank to offer 24-hour telephone banking, the website added.
Citibank also launched the next generation of contactless credit card payments based on Near Field Communications (NFC) technology with Citi tap and pay in 2009, which, according to its website, was the first such initiative in India.
Bloomberg announced in April of this year that Citigroup Inc. plans to pull out of retail banking in 13 markets in Asia (including India) and the Europe, Middle East and Africa region.