Commercial Bank of Ceylon: Bangladesh redefines online banking with omnichannel “CBC Digital”


Commercial Bank Bangladesh, the largest overseas operation of Commercial Bank of Ceylon, has transformed the online banking experience it offers to its customers with the launch of “CBC Digital”, the online banking platform Bank’s unique omnichannel.

Similar to “ComBank Digital” implemented in Sri Lanka in 2020, “CBC Digital” represents a synergy of the Bank’s web and mobile applications to offer a range of digital banking services ranging from basic account applications, payments and wire transfers, bill payment options for business users, multiple payment options via file uploads, group payments, and other features.

“CBC Digital” can be used as a web application and as a mobile application with native applications compatible with iOS, Android and Huawei mobile devices, and complies with international standards and best practices adopted to provide maximum security to users, the Bank said.

The Bank said it would migrate its existing online users to the new platform. Among other benefits, customers can self-register on the app, pay utility bills and commercial bank credit card balances, transfer funds between the bank and other bank accounts, and open fixed deposits and redeem them, all without any paperwork, which will also contribute to a greener environment.

Commenting on the launch of this platform, Commercial Banking Managing Director and Group Chief Executive Mr. S Renganathan said, “This is another step in the digital transformation of commercial banking. . It allows our customers in Bangladesh seamless access to our products and services, in most cases. case, without the assistance of a banking agent. This user-friendly platform was launched to simplify online banking, improve user convenience and enable customers to manage their finances quickly and securely even on the go. With its multitude of customizable options, we envision ‘CBC Digital’ will offer a new digital banking experience.”

“CBC Digital” will particularly improve card-related functions, including cash advances, bill settlement and bill payment. Users can also apply for cash line loans and overdrafts, download a copy of their account statements in PDF format, customize and rename accounts, manage features such as registering beneficiaries and creating templates, set transaction limits via the platform and benefit from its improved alert module. by customizing connection and transaction alerts.

Commercial Bank currently has banking operations in Sri Lanka and Bangladesh and a subsidiary in the Maldives and said it aims to provide a single digital platform to customers in all markets, giving them a unified digital banking experience.

A leader in technology-enabled products and services, Commercial Bank of Ceylon was recognized as the best digital bank in Sri Lanka by the UK’s Global Economics Magazine in 2021, won the award for “Best Digital Transformation in the Banking Industry” from the UK’s Business Tabloid Magazine and received the “Banking and Financial Services” category award from the Sri Lanka Association of Software Services Companies (SLASSCOM) for his case study on robotic automation processes (RPA). “ComBank Digital” is also among the top five apps in the iOS rating list.

Commercial Bank entered Bangladesh in July 2003 with the acquisition of the Bangladeshi operations of Crédit Agricole Indosuez (CAI), its first-ever acquisition of a banking operation. The French multinational bank then operated two branches and two counters in Bangladesh. Over the ensuing 19 years, the Commercial Bank of Ceylon Bangladesh operation has established itself above other regional banks operating in the country with 11 branches, six SME centers and two offshore banking units.

The first 100% carbon neutral bank in Sri Lanka, the first Sri Lankan bank to be listed among the world’s top 1000 banks and the only Sri Lankan bank to be listed for 11 consecutive years, Commercial Bank operates a network of 268 branches and 938 machines. machines in Sri Lanka. Commercial Bank is Sri Lanka’s largest SME sector lender and is a leader in digital innovation in the country’s banking industry.

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