Customers across the country are excluded from online banking > News

Job : Mon 28 February 2022

Updated: mon 28 february

This article is old – Posted: Monday, February 28, 2022

Customers across the country are locked out of their online banking services this morning due to an outage.

The construction company said: “We are working hard to resolve this issue and apologize for any inconvenience caused.”

“We’re sorry, due to a technical issue, some incoming and outgoing payments are currently delayed.”

“If you made a Faster payment, there is no need to send it back.”

“Standing orders, direct debits and cards are working normally.” “No member will be left behind as a result of this issue and all associated Nationwide fees and charges will be refunded.”

One person posted on Nationwide’s Facebook page: ‘Good job I looked at my banking app as I was about to go out and run errands for my family.

“Wages haven’t even been paid and I’m 40 weeks and 6 days pregnant.”

“It can happen at any time and I want to be organized and know about it. 4th time since Christmas!! What’s going on, you’ve never been so bad.

The national website states:

  • Payments to and from your account are delayed at this time
  • If you have already sent money or are waiting for the money to arrive, you don’t have to do anything, it is in a queue and will arrive as soon as possible.
  • You can still send money, but it won’t go through right away
  • Direct debits and standing orders are working as normal

Domestic customers can continue to:

  • transfer money between accounts
  • use your cards online and in stores
  • log in to our Internet Banking and Banking application
  • withdraw money from ATMs.

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