Customers concerned about decline in NatWest’s online banking services


CUSTOMERS took to the internet to complain that their NatWest online banking was not working.

Hundreds of NatWest customers have reportedly been reporting issues since around 1pm UK time.

According to reports, 63% of complaints were about issues with online banking, 27% were about login issues, and 10% were about issues with mobile banking.

In the UK, London is the worst affected area, with problems also reported in cities such as Bristol, Manchester and Birmingham.

Users took to Twitter to complain after finding they were unable to log into their accounts or complete transactions.

The bank responded to customer concerns saying it was working to resolve issues with online banking.

A NatWest spokesperson said: “We are aware that some customers are having difficulty accessing NatWest’s online banking services.

“We apologize to customers for the inconvenience and are working to resolve this issue as quickly as possible. Our customers can still access mobile, video and phone banking, or visit a branch.


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