Customers nationwide face online banking delays for fourth time in three months

Monday, February 28, 2022 4:00 p.m.

Nationwide was hit by another outage this morning, with many users on social media complaining about payment and transfer delays.

The problem seemed to start early this morning with a tweet from a customer: “Once again at national scale have delays on the accounts I have things to pay but once again I have to wait for them! @AskNationwide”

Another called the construction company: “Like others, I am waiting for my salary to arrive in my account today. When is this going to be rectified?

In response, Nationwide was forced to issue a number of social media apologies, saying they would fix the issue imminently.

The problems started in December 2021 and cropped up every two weeks for the construction company.

It’s unclear why it continues to have issues with payments through its mobile app, and in early January when the delays reoccurred, Nationwide said:

“Sorry for any trouble this may cause. We are working to get things back to normal as soon as possible.

“Here’s what you might need to know: Payments to and from your account are currently delayed.

“If you have already sent money or are waiting for the money to arrive, you don’t have to do anything, it is in a queue and will arrive as soon as possible.

“You can still send money, but it won’t pass right away. Direct debits and standing orders are not affected and work normally. »

A Nationwide spokesperson said AM City“There is currently a delay regarding faster payments due to a technical issue that we are working hard to resolve. Transactions are temporarily queued while we restore services to normal and will be processed as soon as possible. as possible. “

“All other services are working. Members can continue to use their cards to pay for goods and services, access internet banking and mobile banking, and withdraw cash from ATMs. No member will be left behind. as a result of this issue and all associated Nationwide fees and charges will be refunded. We apologize for any inconvenience caused.”

It appears that faster payments are the only services affected, with standing orders and direct debits operating as normal.

Tonight the company contacted to confirm the outage had been fixed and explained: “There has been a delay with faster payouts due to an internal technical issue. No other services were affected. Queued payments are being processed, but we ask members to please bear with us while we complete their transactions. We apologize for the inconvenience caused.

“No member will be left behind as a result of this issue and all associated Nationwide fees and charges will be refunded. For all costs and fees incurred elsewhere, people should contact the Company to discuss, and anything related to this issue will be reimbursed. Anyone with specific concerns can speak to us in branch, on the phone or online, where we can advise and assist you.

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