Fifth Third Bank Warns of Online Banking SMS Scams

CINCINNATI (Cincinnati Enquirer) – Some Cincinnati residents may have received a text message from Fifth Third Bank stating that a “temporary hold” has been placed on their online banking services. The bank says the text messages are scams, according to our media partners at the Cincinnati Enquirer.

The scam involving Fifth Third joins another scam that has recently circulated in the Cincinnati area: one warning people of fraud on their Amazon accounts.

“Unfortunately, there are always people with new and old ways to try to rip people off,” said Laura Trujillo, public relations manager for Fifth Third. “People usually get these types of fake messages that supposedly come from different banks.

Here are the steps Trujillo said people can take to protect themselves:

  • Be wary if someone calls or texts asking for account numbers or social security numbers.
  • Be careful if the person calling or texting has an urgent dial tone or directs you to an automated voice.
  • Be careful when clicking on links in text messages.
  • Never provide personal information over the phone or text message, unless you initiated the call to a verified fifth-party phone number.

If you get a message and you’re not sure it’s real, Trujillo said you can call Fifth Third and ask. Suspicious emails that appear to be from Fifth Third Bank can be forwarded to

Trujillo said there hasn’t been an increase in scams recently, but customers should still be careful.

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