UPDATE SUNDAY AM: Santander customers can finally access their accounts after a massive outage that saw thousands stranded from online banking and the smartphone app. The problem, which lasted most of Saturday, has now been fixed with Santander’s status page saying, “All of our banking services are now operating normally. We are so sorry for the inconvenience you encountered today. “
UPDATE AT 5:35 PM: Santander customers still cannot access key services tonight. Online banking and the app are still down, leaving many people with no way to verify their accounts or transfer money. Santander has just updated its status with the bank, saying: “We are sorry that a technical issue is still affecting our services.”
Along with customers expressing their anger, experts also said the outage was unacceptable with Gareth Shaw, head of Money at Which ?, stating: “These technical issues will cause stress for many Santander customers – with people reporting that they were unable to make online payments or, in some cases, purchase food from their local supermarket.
“Customers can incur fines, penalties and fees when they are unable to access their finances, so the bank must offer compensation to anyone who has been affected in this way.
“These issues show why it’s vital that banks invest to ensure that their systems are up to the task of protecting their customers’ accounts and maintaining the services they rely on.
ORIGINAL STORY: If you try and are unable to access Santander’s online services today, it looks like you are not alone. Thousands of users are complaining that online banking and the official app are offline and not working and many see a message that simply says “Oops, something went wrong”. The problems appear to have started around 10 a.m. and are still ongoing, with the bank confirming that it is having technical issues with its online services.
The independent tracking website DownDetector, which monitors social media mentions to track when web services are offline, suggests that thousands of customers are currently experiencing the outage. In fact, at the time of writing, there are some 2,000 complaints that users cannot access the site or verify their accounts through the smartphone app.
Speaking on the DownDetector forum page, a Santander customer said: “I can’t access my online banking, what’s going on?”
While another added: “It’s so frustrating not being able to have a car today.”
Many customers also flocked to social media to express their frustration when one person tweeted, “Perfect, on my auto insurance renewal day Santander is down so I can’t pay for my insurance.”
Responding to customers, Santander said: “At the moment our services are down. We are working hard to get them back up and running. Please continue to check our website for any updates.”
Santander’s status page also confirmed that the bank’s online platforms are facing serious issues, showing that mobile banking, online banking, and phone banking are all on the line. breakdown.
A message also reads: “We are currently experiencing technical issues, we are working hard to resolve them. Our apologies for any issues this causes.”
It is currently unclear exactly what is causing the issues or when they will be resolved, although Santander has confirmed that its services are receiving scheduled maintenance this weekend and it looks like that could be causing the issues.