Glia merges digital customer service with online banking platform Alkami


[ad_1]

NEW YORK, August 6, 2020 /PRNewswire/ — Glia Technologies, Inc. (Glia), a leading provider of Digital customer servicetoday announced that Alkami Technology, Inc.. (Alkami), a leading provider of cloud-based digital banking solutions, has integrated Glia’s digital customer service platform as part of Alkami’s online solutions suite. The Glia product is sold by Alkami as part of its customer service strategy, and several customers are already in production with the joint solution.

“On behalf of the Glia team, I am honored to partner with Alkami, one of the fastest growing companies in financial services technology,” said Daniel Michaeli, co-founder of Glia and managing director. “With Glia, banks and credit unions can break down the walls of traditional customer support by meeting customers online and guiding them to quick and satisfying resolutions. By partnering with Alkami, we are making digital-centric customer service more easily accessible to leading financial institutions and their users.”

This partnership between the two innovators makes it easy for Alkami customers to take advantage of Glia’s digital customer service technology to effectively support customers and members across any channel. Due to the integration work both companies have already undertaken, the pre-integrated solution can be activated in a customer’s online banking instance with just a few clicks – a welcome lifesaver in an age where physical branches are prohibited and the demand for remote assistance is on the rise.

“Alkami’s customer service capabilities are more important than ever,” said Stephane Bohanon, Founder of Alkami and Director of Strategy and Sales. “Our strategy has always been to enable success in the era of digital banking with an innovative cloud-based digital banking platform. Glia’s approach to providing seamless customer service helps ensure the digital success of our In the COVID environment, many of our customers have expressed the need to find new ways to help their users, and Alkami continues to add innovative solutions to our partner portfolio to help achieve this.”

Financial institutions can now provide superior support to callers and online users through data-rich guided conversations with live representatives and automated AI virtual assistants. Representatives can identify high-value website visitors, react to incoming requests for communication, or proactively reach out via live chat, video, or audio. With the observation of Glia and Connavigation features, reps benefit from visual context and on-screen collaboration to maximize satisfaction and guide consumers to positive results.

by Glia Daniel Michaeli added, “Today, customers want fast, effortless experiences, and businesses need efficiency improvements. look forward to serving our joint customers!”

About Alkami

Alkami Technology, Inc. is a leading provider of cloud-based digital banking solutions. Alkami’s solutions are reshaping the modern banking landscape by delivering bold and innovative digital capabilities to US banks and credit unions.

The Alkami platform enables customers to personalize the digital banking experience for their consumers and businesses and to create a thriving digital community engaged in a digital banking world. In addition to providing a modern and frictionless user experience, Alkami customers also benefit from the secure and proven system architecture of the continuous innovation platform on a single multi-tenant code base.

About Glia

Glia is reinventing the way companies support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-powered assistance. Glia has partnered with over 100 financial institutions, insurance companies and fintech providers around the world to improve top and bottom lines through digital customer service. The company has won numerous awards for its innovation – most recently recognized by Gartner as a cool seller for 2020. Visit glia.com to learn more.

Media Contact: Maggie Sage
678.781.7229
[email protected]

SOURCE Glia

Related links

www.glia.com

[ad_2]
Source link

Previous Learn in the new world of online education
Next 8 online games that can teach kids data science during this lockdown