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UPDATE – Friday August 26: Halifax and Lloyds said their internet banking and mobile apps were working again.
After a service outage that lasted nearly 12 hours – according to statistics from Down Detector – major UK banks said the issues had been resolved.
Just before 10pm UK time on Thursday August 25, Halifax tweeted: “Internet and mobile banking services are now back to normal. We are sorry for the issues today.”
While Lloyds Bank added: “Internet and mobile banking services are now back to normal. We are sorry for the issues today.”
Despite this, at the start of Friday August 26, Down Detector began to see more and more reports that Halifax and Lloyds were down again, with hundreds of issues reported around 10am UK time.
ORIGINAL – Thursday, August 25: Halifax and Lloyds Bank customers are today reporting problems with the bank’s smartphone apps and online banking services.
Independent outage monitor Down Detector recorded a huge spike in outage reports from Lloyds and Halifax today. The problems with Lloyds and Halifax online banking services and apps began around 10am UK time today.
According to statistics from Down Detector, the vast majority of problems reported with Lloyds and Halifax services are related to online banking.
At the time of writing, reported problems with Lloyds and Halifax online banking services have been going on for hours, with customers still experiencing issues.
As problems arose, customers took to Twitter to report issues they were facing with Halifax and Lloyds services and seek help.
One customer tweeted: “Run to Twitter to check if anyone else is having issues with their #Halifabank account. Unable to log in.”
While another posted: “Is the banking app having issues @HalifaxBank”.
One added: “@LloydsBank Unable to access Internet Banking or Mobile Banking app.”
And another wrote: ‘@LloydsBank appears to be down. I am unable to prove my statement payment to resolve an issue I have.’
In an online statement, Lloyds Bank Twitter said it was aware customers were experiencing issues with internet and mobile banking and was working on a fix.
Lloyds Bank’s Twitter posted: “We are aware that some of our customers are currently having problems connecting to the internet and mobile banking.
“We are sorry for this and are working to get it back to normal soon.”
The Halifax Twitter also issued a similar statement confirming that it was aware of the issues customers were facing and that the issue was being investigated.
Halifax tweeted: “We are aware that some of our customers are currently having issues connecting to the internet and mobile banking.
“We are sorry for this and are working to get it back to normal soon.”
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