Customers across the country are experiencing outages with their services after the bank confirmed there was a problem.
According to Down Detector, a site where users log problems with various accounts, customers mainly face problems with money transfers, online banking and mobile banking.
Nationwide took to Twitter to say they are aware customers are having issues with their services.
In response to the tweets, the Nationwide account said: “Hi, thanks for tweeting. We currently don’t have a timeline for this issue to be resolved.
“Our team is investigating this as a priority and is looking to resolve this issue as soon as possible.”
Hi, thanks for the tweet. We currently do not have a timeline for resolving this issue. Our team is investigating this as a priority and working to resolve this issue as soon as possible. For the latest information, visit https://t.co/Rz7WFLPXJP Ashley
— National Building Society (@AskNationwide) December 21, 2021
Customers mentioned problems with online money transfer before Christmas.
One customer tweeted: “@AskNationwide Hi, is there a time frame for the payment issue to be resolved? I waited all day, it’s not fair, especially before the Christmas people had Christmas shopping to do.
On the website, Nationwide advises customers: “Sorry for any trouble this may cause. We are working to get things back to normal as quickly as possible.”
Reports about Down Detector began to appear shortly before 1 p.m.