If you’re a Tesco Bank customer and you’re having trouble paying your bills or checking your account due to an outage, we’ll tell you what to do.
It comes as hundreds of Tesco Bank customers struggled to access their money this morning.
The problems began around 10 a.m. today, according to Downdetector, and affected online and mobile banking.
Customers say they couldn’t see their credit card accounts.
Tesco Bank no longer offers current accounts after closing them last year.
It comes as widespread branch closures are carried out by banking giants like Lloyds, HSBC Natwest and RBS.
It is therefore more important than ever for the British to be able to access their money online.
How can I check if Tesco Bank is down?
Tesco Bank does not appear to have a dedicated page on their website where you can check if there has been a service crash.
He said that in case of unexpected outages, you will get an error message in your app that something went wrong or it was unable to connect to the servers.
He said you should close the app and try logging back in later that day.
But there are other ways to check if there has been a technical problem at the bank.
You can also check websites like Down Detector, which tell you if other people are having trouble with a particular business online.
It’s also worth checking Tesco Bank’s social media pages to see if they’ve released a statement about the outage – or see if other customers are also posting information about access issues.
Can you claim compensation in the event of a breakdown?
Unlike telecommunications companies, banks do not have a fixed compensation scheme for service interruptions.
However, depending on the impact it had on you, you may be eligible for a refund.
It’s worth gathering evidence of your problems so you can file a formal complaint with Tesco Bank.
Try to keep track of when you were unable to access the website or app, and any charges you incurred as a result.
If your credit rating was affected by a service outage, because you received a late payment fee after being unable to complete a transaction, for example, you should also keep a record of that.
If you spoke to someone to try to resolve the issue, write down their name and the date you spoke to them, along with roughly what you discussed and what they advised you to do.
See the Tesco Bank website for details on how to make a complaint – you can do this by phone, online chat, email or post.
What to do if you can’t access your money
If you can’t access your money and need to do so urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there or it’s closed, call your bank and ask for advice on what to do.
- If the bank’s phone services are also down or busy, try reaching out to your bank on social media to ask them what to do. But remember: never share your account details on social media.
- Try to do this on the day the problem occurs so you can show that you’ve done everything you can to fix the problem.
- If you still can’t access your money, start gathering evidence to file a lawsuit.
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