Customers across the country experienced outages with their services on Tuesday after the bank confirmed there was a problem.
According to Down Detector, a site where users log problems with various accounts, customers had been experiencing problems primarily with transferring funds, online banking and mobile banking since before 1pm on Tuesday, December 21.
Nationwide used Twitter and its website to provide updates on service issues.
The Nationwide account said on Twitter: “Our faster payments issue has now been resolved and we are working to clear the queue.
“Thank you for your patience today and we’re sorry for any inconvenience this may have caused you.”
Nationwide has since “resolved” the issue and apologized to customers affected by the late payments.
The bank said: “Our faster payments issue has been resolved and all late payments have now been addressed. Thank you for your patience and we are sorry for any inconvenience this may have caused you.”
Our faster payments issue has now been resolved and we are working to clear the queue. Thank you for your patience today and we’re sorry for any inconvenience this may have caused you.
— National Building Society (@AskNationwide) December 21, 2021
On the website, Nationwide informed customers: “There is a delay affecting some payments made earlier today.
“The incoming and outgoing payment queue is being processed, but may take a few hours to clear.
“Sorry for the inconvenience. Everything else works normally.
“We are very sorry for this disruption and are working to get things back to normal as quickly as possible.”
On Tuesday afternoon, customers mentioned problems transferring money online ahead of Christmas.
One customer tweeted: “@AskNationwide Hi, is there a time frame for the payment issue to be resolved? I’ve been waiting all day, that’s not fair, especially before the Christmas people have Christmas shopping to do.”
Reports about Down Detector began to appear shortly before 1 p.m.