Khaled Yousef Al-Shamlan, Acting Group Director of KFH – Retail and Private Banking, said online banking transactions performed by customers through KFHonline and the mobile app increased by 25%. The total number of bank transactions reached 160 bank transactions in 2021 compared to last year.
Al-Shamlan pointed out that the increase in the use of KFH’s digital solutions by customers has confirmed the efficiency, simplicity and ability of KFH’s services to meet customers’ needs and aspirations. Furthermore, it reflects KFH’s pioneering position in providing mobile and alternative channel banking solutions to enable customers to transact anytime and anywhere.
Al-Shamlan added that online banking transactions performed by customers are diverse and inclusive, e.g. opening new bank accounts for new customers, applying for individual finance using electronic signature on My ID app, instant printing of ATM card via QR Code, check deposit, local and foreign money transfers, opening of deposits, addition of beneficiaries, request for checkbook, opening of gold account, sale/purchase/exchange transactions of ‘ gold, establishment of investment plans, cash withdrawal with civil ID card, mobile number or QR, request for prepaid cards, bank cards services, follow financial liabilities and installments, consult investment plans , track accounts and deposits, KFH Pay service and many other online banking services.
He said KFH recently launched a service, the first of its kind in Kuwait, allowing mobile app users (KFHOnline) to transfer funds to any account in local banks via mobile No.
Customer satisfaction is a basic element of sustainability
Al-Shamlan said customer satisfaction is a fundamental requirement for achieving growth and sustainability. He pointed out that KFH has focused on improving customer satisfaction by providing a unique banking experience in line with the latest FinTech developments. KFH launched the CX Hero program for employees. The program aims to create a strong culture focused on centralizing customers, improving customer satisfaction and inspiring employees to exceed customer expectations. KFH has also launched the “KFH Rewards” program which allows easy and fast redemption of points via the Internet and points of sale.
Easy digital services
KFH provides several distinguished digital services e.g. fast transfer of funds to KFH Turkey using RippleNet, “Digital Wallet” service via smart phones and watches which provide the latest smart digital payment methods in collaboration with Samsung , Fitbit, Garmin and many other online banking services. services.
Additionally, KFH provides XTM machines and KFH Go smart branches in various governorates of Kuwait including Kuwait International Airport. KFH Go branches allow customers to benefit from a diverse set of banking services including instant checkbook printing, instant credit card printing without prior request, receiving gold biscuits (10g), account opening (gold, savings, earning, automated service), buying/selling gold, printing an IBAN certificate, applying for “Murabaha” business transactions, applying for credit and prepaid cards, updating information and mobile number, activate bank cards, open deposits and accounts, and many other financial and banking services. KFH also launched a service, the first of its kind in Kuwait, allowing KFH customers to use smartwatches to use ATM services.
Services launched by KFH for the first time in Kuwait
First bank in Kuwait to launch an individual financing service using electronic signature
KFH launched, for the first time in Kuwait, the individual financing service using electronic signature. The service provides electronic processing of all documents related to financial transactions. The service allows KFH customers to sign any “electronic” document remotely anytime and anywhere, i.e. the finance application is fully completed automatically according to the terms and conditions.
First bank to launch “Live FX Pricing” online service
KFH is the first bank in Kuwait to launch a unique new digital service “Live FX Pricing”. The service offers clients the advantage of Live FX pricing for local and global money transfers and transfer transactions between accounts. The service is available 24/7 in global markets and offers competitive profit margins, dynamic pricing and efficient execution. The service is available on KFHOnline via mobile or KFH website and provides a basket of currencies including US Dollar, Canadian Dollar, Euro, British Pound, Yen and TL.
First bank to launch smartwatch service to process ATM transactions
KFH is the first bank in Kuwait to launch a smart and mobile watch service to execute banking transactions at KFH and KFH GO branch ATMs. The customer can benefit from a diverse set of banking services through ATMs without having to use the card. Transactions are executed through the available digital wallets: Samsung Pay, Garmin Pay, Fitbit Pay and KFH Wallet.
First bank to launch the instant card printing service without pre-request.
KFH is the first bank in Kuwait to launch the instant ATM issuance service without prior request through more than 100 ATMs in all KFH branches (ladies and gentlemen) and several shopping malls. It is the largest network in the country in terms of the number of ATMs available. The self-service provided to KFH customers allows them to instantly print an ATM card in 3 minutes without the need to visit a branch or speak to bank employees on the phone or pre-apply.
First bank to launch a mobile check deposit service
KFH is the first bank in Kuwait to launch mobile check deposit service. The service allows KFH customers to electronically deposit checks to their accounts in a fast, simple and secure way by registering access to the kfhonline application, entering the amount of the check to be deposited and taking a photo of both sides of check using smartphone camera. Subsequently, the amount is deposited in the customer account according to the general conditions of service.
Fintech solutions launched for the first time in Kuwait
KFH is the first bank in Kuwait to launch various FinTech services: instant checkbook printing, receiving gold biscuits (10g), open account (gold, savings, earning, ATM), buying/selling gold , Swift money transfer via RippleNet to KFH Turkey in minutes, card-free cash withdrawal via QR Code on mobile, Skiplino service to book an appointment via smart phones to visit branches. KFH is the first bank in Kuwait to apply AI technology in operations in addition to many other services that have proven KFH’s pioneering position in digitalization and resilience by adopting previous measures to deal with technology and meet customer aspirations.