Lloyds apologizes after online banking customers were unable to log in hours before Christmas


Friday, December 24, 2021 8:13 a.m.

Lloyds Banking Group apologized this morning after customers had problems with their online banking system hours before Christmas.

Users said they couldn’t log into their online accounts. The problem started late last night.

A message appeared on their screens instead, which read: “We are sorry that our internet banking services are currently unavailable. Please try again in a few moments.”

Others said they received a message that the bank had “technical problems”.

Customers began tweeting Lloyds to report they were having trouble accessing the app and online banking just after 9 p.m.

One user said, “Hi, is the app down? It won’t let me log in to my internet banking.”

Another tweeted: “Can’t access app or online to view accounts??? Not really ideal 2 days before Christmas and you need to set budgets etc.

A spokesperson for Lloyds Banking Group originally said it was aware some customers were having issues, but later said the issue had been resolved.

They added that the problem lasted less than an hour.

The spokesperson said: “Our online banking is back to normal. We are sorry that some of our customers had problems for a short time tonight.


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