Some customers are having trouble logging into their accounts because the institution’s servers are down or not working, but debit and credit card transactions are working normally. Writing on the DownDetector website today, someone known as Abbie, wrote: “Salaries due today normally after noon just checked and nothing! What’s going on with Lloyds?”
Meanwhile Debra Elizabeth Hardman Goss said: ‘Lloyds bank is still down I just tried to log in and can’t say it’s temporarily unavailable I’ve been trying all day yesterday, I will have no choice but to leave the bank.” (sic)
The Lloyds Bank team said yesterday they are aware of the issue and are working on a fix.
On their website, they said: “We know that some customers are having problems with Internet and/or Mobile Banking.
“We are sorry for this. We are working to get this back to normal soon.
The online platform Downdetector has shown an increase in reports since Thursday 10am.
The platform provides users with real-time information on the status of various websites and services.
They confirmed knowledge of the outage and assured that it was being worked on.
On Twitter, Halifax wrote: “We are aware that some of our customers are currently having issues connecting to the internet and mobile banking.
“We are sorry for this and are working to get it back to normal soon.”
Halifax and Lloyds are both owned by the same company, Lloyds Banking Group.
Bank of Scotland, part of Lloyds Banking Group, is also in trouble and wrote a similar message on Twitter.
This article previously stated that customers were unable to access their money or complete transactions, but the connection issue is only affecting some customers, while debit and credit card transactions are working normally. We are happy to set the record straight.