Lloyds customers can’t log into online banking until an hour a few days before Christmas


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Lloyds customers can’t log into online banking until an hour a few days before Christmas

  • Customers began complaining about the online banking outage after around 9 p.m.
  • Users said the timing couldn’t be worse with just one unable to pay their staff
  • The Lloyds spokesman said the system had been down for an hour and had been fixed










Lloyds Banking Group has apologized after dozens of customers were unable to log into its online banking system just two days before Christmas.

Users took to social media on Thursday evening to complain about not being able to access their accounts – adding that the timing couldn’t have been worse.

One business owner said he was unable to pay his employees’ salaries, while another called the situation “ridiculous”.

It came after a message appeared on customers’ screens which read: ‘We are sorry that our internet banking services are currently unavailable. Please retry later.’

Others said they received a message that the bank had “technical problems”.

The issue reportedly lasted an hour and has since been resolved.

Lloyds told users it was working to get online banking back to normal as soon as possible (file photo)

A customer tweets a photo of the error message she and many other customers received when trying to access online banking

A customer tweets a photo of the error message she and many other customers received when trying to access online banking

Customers began tweeting Lloyds demanding answers just after 9 p.m.

One user said, “Hi, is the app down? It won’t let me log in to my internet banking.

Another tweeted: ‘Can’t access app or online to view accounts???

“Not really ideal 2 days before Christmas and you have to work out budgets etc.” [sic]

One added: “The app and the site are down!” When will this be fixed?

‘It’s ridiculous! No one can access their money.

Bank users complained they couldn't manage their accounts or pay employees, while Lloyds advised them to close their app, log back in or try to alternate between using their Wi-Fi and data.

Bank users complained they couldn’t manage their accounts or pay employees, while Lloyds advised them to close their app, log back in or try to alternate between using their Wi-Fi and data.

Another simply said, “Web access is down, trying to pay staff salaries??”

Customers have reported having problems with their cell phones and computers.

A Lloyds Banking Group spokesperson told Mail Online: ‘Our online banking is back to normal.

“We are sorry that some of our customers had problems for a short time tonight.”

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