MFSA launches educational campaign on online banking


The MFSA has announced the launch of a consumer education campaign, which aims to raise awareness of the benefits of using digital banking services and provide advice on how to have a secure online banking experience.

Digital banking offers a convenient, easy and secure way to access certain banking services from the comfort of your own home from a personal computer or laptop connected to the Internet and anywhere else, by downloading the mobile application from the bank on a smartphone or tablet or by accessing the online banking portal offered by the bank concerned.

The importance of online banking increased during the Covid-19 pandemic, as an alternative to accessing banking services without the need to go to the bank.


A number of channels will be used throughout the campaign to target audiences with different demographics. These include a series of educational videos as well as posters that will be distributed to bank branches. These videos are intended to inform the general public about the banking services available in digital form when accessing the bank’s application or internet banking such as transfers to third parties and checking bank balances. accounts.

The videos also include tips related to simple steps consumers can take, including always updating the bank’s app as soon as it becomes available and never sharing passwords and login details with whom. whether it be.


The campaign also aims to reach people queuing for services already available through digital banking, such as obtaining personal account balance information, verifying bank statements and account transactions, transfer of funds to third parties (for example, to pay rent), bill payments and cell phone recharges.

I want to get started with digital banking, but where do I start?

Emily Benson, Head of Conduct Oversight of MFSA, said: “As the sole financial services regulator in Malta, MFSA continually strives to educate and protect consumers in the financial services industry. . Taking simple steps such as protecting your password and other confidential data, never sharing this information with anyone, and carefully verifying that the information entered is correct before proceeding with a transaction can help consumers protect their consumers. silver.

To learn more about the benefits of digital banking and get tips on how to use it securely, visit the website.

This content has been supplied by the MFSA

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