Nationwide online banking down as customers fear Christmas wages


Customers across the country were unable to transfer or receive money before Christmas due to an online banking issue.

Customers of the construction company have had issues transferring funds, accessing mobile banking and using online banking, according to the DownDetector website.

Customers across the country started reporting issues around 7 a.m. on Tuesday, December 21.

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Outages are being reported across the country, with hot spots in London, Birmingham and Glasgow.

The construction company’s Twitter account said: “We appreciate that this fault has come at a horrible time for many people.”

He added that the company does not “currently have a deadline to resolve this issue.”

A Nationwide spokesperson said, “Unfortunately, there is currently a delay in outgoing payments reaching people’s accounts as well as incoming payments reaching Nationwide checking accounts.

“We are working hard to resolve the issue and apologize for any inconvenience caused. People do not need to resend payments and they will be processed ASAP.

“All other services are functioning normally, and members can continue to use their cards to pay for goods and services, access the Internet Bank and Banking App, and withdraw money from ATMs.”

As a result, other Nationwide users reported that they were unable to get their payrolls.

@ DannyBirch18 said: ” @AskNationwide it’s my payday today and i’m still waiting to get paid 4 days before christmas it’s a joke i’m going to change after that !!!! ”

Another client, @ k2_villa said: “So do you have a chance to get my paycheck this week or are you competing with Boris for the best to ruin Christmas?”

@brander_chloe added: “I would love to know when I can access my money please and what is the cause of the delay! I was going to go Christmas shopping tonight.”

Other customers were asking questions about what would happen if payment deadlines were missed. Dona Seagrave said: “When will the problem be resolved I have until 10pm to pay for my Asda order, otherwise it will be canceled and I cannot make it to the stores because I am working until on Christmas Eve and there are no more deliveries and I need my salary.

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