NatWest and Royal Bank of Scotland (RBS) customers were unable to access their online banking app due to a computer outage this morning.
According to the DownDetector website, hundreds of online banking customers were unable to access the services.
The Mirror initially reported that around 1,000 people reported issues with NatWest, while 40 reported issues with RBS – around 50% of customers having issues with apps and 50% of issues with the website.
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Users started reporting the issue around 9:30 a.m. this morning.
When trying to connect, users of the NatWest app get an error message telling them: “We’re sorry, an error occurred while trying to establish a connection between your device and us – same. “
NatWest and RBS belong to the NatWest group which is affected by the IT problem.
Not all banks in the group appear to have been affected by the blackout, Ulster Bank and Coutts, the Queen’s bank, are still operating normally.
NatWest says the issue has been fixed and most users should be able to access their banking services online.
They tweeted around 11am: “We were having issues with the mobile app, but it’s all resolved now! Please check your app and let us know if this issue persists.”
What to do if you still can’t access your online banking services
If you are unable to access your NatWest or RBS app, you may still be able to use online banking without a problem, as some users have reported.
If you cannot access either, you can call NatWest customer service on 03457 888 444 or locate your nearest physical branch. here .
Last month, a computer crash hit customers of the UK’s largest banking group, Lloyds Bank, Halifax and Bank of Scotland. had trouble accessing their accounts.