Natwest down as online banking hit by major outage affecting millions of customers


UK bank Natwest is reportedly experiencing a major server outage which is preventing customers across the UK from accessing essential banking services.

Hundreds of customers have taken to the DownDetector site to report problems with online banking since around 8.45am this morning.

The majority of these reports indicate that there are issues with the mobile app and online banking.

Some users also say they have trouble accessing the RBS app. RBS is part of the same banking group as Natwest, which could suggest a larger technical default.

Although users are reporting issues across the board through DownDetector, Natwest’s official service status website states that all of its platforms are in good working order.

Natwest customers are not happy this morning

Customers took to Twitter to complain about the issues, and many reported that their mobile app got stuck on a “verifying device” loading screen or even received a formal error message.

One customer, Gina Hobbs, tweeted: “Is there something wrong with the app that I can’t use today? It’s very slow and I get the message below.”

One user even wrote, “Natwest app crashed this morning. Not a Russian cyberattack, is it?”

The bank’s online tech support on Twitter did not issue a public statement confirming the issues, but responded to user complaints by offering help. He told a customer:

“This is a recent incident that just happened, rest assured that we will resolve the issue as soon as possible, so please try again in a moment. We greatly appreciate your patience with us, thank you very much!”

This is despite customers receiving error messages saying, “We’re sorry, some kind of error occurred while trying to establish a connection between your device and us.”

Natwest has been approached for comment and their response will be added to this page as soon as it is received.

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