HUNDREDS of NatWest customers struggled to log in after a blackout that prevented Brits from accessing their accounts.
According to the complaint tracking website Downdetector, more than 310 people were unable to use online banking when it crashed around noon.
The issues, which have since been resolved, began around 12:30 p.m., with 63% reporting issues with online banking, 27% with issues connecting online and 10% with issues with mobile banking.
The issues were resolved around 2:20 p.m., Natwest said.
A spokesperson for the bank said: “Our NatWest online bank is now operating normally. We apologize for the inconvenience. No customer will be left behind.”
The hardest hit area was London, with problems reported in other cities including Manchester, Birmingham and Bristol.
Customers took to Twitter to complain about their connection and payment issues during the two-hour outage.
Many have sent screenshots of the NatWest login webpage stating “the site cannot be reached”.
One customer said: “Suffice it to say that the site is not accessible by clicking on the login button.”
Another said: “Why is online banking down? You are trying to make payments ”.
While a customer said nothing happened when he logged in – then “screen times out”.
There is no automatic right to compensation in the event of failure of your bank’s service.
But you might get the money back under certain circumstances, depending on how an outage affected you.
It is worth gathering evidence of your problems so that you can file a formal complaint with NatWest.
Try to keep track of when you were unable to access the website or app, as well as any charges you incurred as a result.
If your credit rating has been affected by a service outage, because you received late payment fees after being unable to complete a transaction, for example, you should also keep track of them.
A NatWest spokesperson said: “We are aware that some customers are having difficulty accessing NatWest Online Banking.
“We apologize to customers for the inconvenience caused and are working to resolve this issue as quickly as possible. Our customers can still access mobile, video and telephone banking services, or visit a branch. “
This is because HSBC customers also reported issues logging into their accounts today as well.
The issues were first reported around 9:30 am, but now the issues have been resolved.
These aren’t the only two banks to experience website and app crashes recently.
Lloyds Bank, Halifax and Bank of Scotland all went bankrupt earlier this month, freezing thousands of customers in their accounts.
How can I check if NatWest is down?
NatWest is part of the NatWest Banking group and offers online, telephone and app banking services.
You can check the status of NatWest’s mobile banking, online banking, and websites by using its Service Status webpage.
Social media can also be a great place to look, and each bank has its own pages.
Downdetector also highlights failures for both NatWest.
If you can’t log in but need access to your money, you can find the nearest NatWest branch using their branch finder.
You can also call the bank or visit an ATM.
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