NatWest: Thousands of people left without access to money after NatWest online banking crash


Customers at the Royal Bank of Scotland and NatWest were affected today (August 8) by a computer outage that resulted in the company’s online websites going down.

According to the DownDetector website, many users were unable to access their funds.

About 1,000 people have reported problems with NatWest and 40 with RBS, reports Mirror Online.

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Users started recording the issue around 9:30 am today.

Users of the NatWest app received an error message when trying to log in.

The bank also sent messages on social media to say the issue was now resolved.

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If you are unable to access your NatWest or RBS app, some users report that they can use online banking without issues.

If you cannot access either, you can call NatWest customer service on 03457 888 444 or locate your nearest physical branch here.

A spokesperson for NatWest said: “Mobile banking is now operating normally and we apologize for the inconvenience.”

Have you been affected by the temporary problem? Sign up here and let us know in the comments below.


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