Online banking really not easy


Letters to the Editor



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THE EDITOR: Republic Bank Ltd previously had a manageable online banking system that anyone could use. Seniors, a category my husband and I fall into, were able to manage and have good access to our accounts.

About three years ago, RBL upgraded the entire online banking system to a new modern procedure, and we were told that it would make banking more secure. That’s when our troubles began.

Last year we went to our branch and spent almost two hours with the patient customer service representative who used our modern cell phones to enter this and that etc. Since then, my poor elderly husband has absolutely no access to our joint account; only I have access to it.

If there is a problem I call the CSR but there is a waiting time of almost ten-15 minutes before a human intervenes. Talk about stress! Will RBL’s “tank thinkers” come up with a lucrative scheme to “make it easy?”

We Trinis don’t like to rock the boat when it comes to dealing with finance czars, but people like me want easy access to our accounts. To help! How to do?

CAROLINE WILLIAMS

by email


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