FNB clients complained that they were unable to log into the bank’s online platform on Monday morning.
The problems started late Sunday, with FNB clients to complain that the FNB app, cell phone banking and ATMs had not been working for them since the afternoon.
When customers tried to access the app, they received an error message stating that the bank’s system is currently unavailable due to routine maintenance.
Sunday at 4:15 p.m., the bank confirmed the outage. At 9:00 p.m., he said the issues had been resolved.
“We apologize to customers who encountered limited functionality on our digital channels earlier,” FNB noted.
“We can confirm that the issue has been resolved and that our channels are functioning normally.”
However, on Monday morning, several FNB clients reported that they could not access their online banking services.
While some customers are report as banking is back online for them, others say they are still having problems.
A PayPal user and merchant bank customers reported that they were having difficulty logging into FNB’s online banking services.
“I cannot sign in to the website on both Chrome and Firefox. The website is loading […] but after having clicked on connection, nothing happens ”, a user declared.
“There is still a problem with your online banking, I cannot connect to our professional account” noted another.
Am I the only one having trouble with @FNBSA online banking this morning?
– Favorite creative (@tracksidecreate) October 11, 2021
Beautiful ETFs. Why lie @Rbjacobs . Your systems are NOT functioning normally pic.twitter.com/qmzlgjf0XF
– ScatterBrain (@ScatterBrane) October 11, 2021
There is still a problem with your online banking, I cannot log into our business account. Please indicate when we can resume normal business activities
– Nicolene de Bruin (@ NicoleneMansfi6) October 11, 2021
.@FNBSA I tried withdrawing from my PayPal last night and this morning and it doesn’t work. Please correct it as a monopoly holder as it is a significant part of my income
– Adam Wakefield (@ adamwake86) October 11, 2021
Update: At 12:30 p.m. on Monday, the FNB said it had resolved all issues with its online banking systems, including iRecurring problems on lotto purchases, log in to its app and to online banking services for businesses and PayPal.
“All of our services are currently operating normally and any customer who needs technical assistance on our services can contact us directly,” FNB said.
“We apologize to customers for the inconvenience and thank them for their patience. “
Read Now: FNB’s Monthly Lottery for Vaccinated Customers