Ontarian tries to recover funds after online banking error


TORONTO – An Ontarian says an online banking error has caused him nearly a month and a half of aggravation.

“I was making a payment through my Scotiabank online banking and paid it to the wrong account,” said Fred Martin, who lives just south of Ottawa.

Martin was trying to pay his tax bill and intended to send money to Revenue Canada, but he clicked on the wrong beneficiary and accidentally sent over $ 2,664 to a Company’s MasterCard account. Hudson’s Bay.

Fred’s wife Anne said it was frustrating trying to settle the accidental payment.

“It’s been five weeks now and you’ve been on the phone for two hours with the bank, no exaggeration, and with the Bay as well,” Anne said. “You pick up the phone and you are no further ahead than you started.”

Millions of Canadians use online banking every day to pay their bills and send wire transfers without a problem, but if you make a mistake it can be hard to correct, if you don’t see the mistake on the day. same.

Fred said he realizes it was his mistake to click on the wrong beneficiary in his online banking, but he can’t believe there is no way to cancel the funds.

To make matters worse, the Hudson’s Bay MasterCard account was closed years ago, so it’s unclear exactly where the money went.

They were told their bank would have to send an authorized debit request to get the money back from the MasterCard account, but said after more than a month nothing had worked.

“I feel terrible. I feel terrible. I even had a few sleepless nights, you know. I made a big mistake and I feel bad,” said Fred.

CTV News contacted the Hudson’s Bay Company and Scotiabank and they agreed to look into Martin’s case.

“We have contacted the customer and communicated our attempts to resolve this issue as quickly as possible,” a Scotiabank spokesperson told CTV News Toronto.

“We encourage customers to always carefully review the details of their online banking transactions, including ensuring that payee information is correct when paying bills online, as funds flow directly to that payee when the payee is received. transaction is processed. Scotiabank customers can cancel a bill payment by 8:30 a.m. ET on the same day they did so. “

A spokesperson for the Hudson’s Bay Company told CTV News Toronto: “As an update, MasterCard has processed the statement and the funds are back in Mr. Martin’s account. It is now settled. “

The Martins contacted CTV News Toronto to say that after our participation they got their money back.

“It’s been six weeks of frustration. We really didn’t think we were going to see that money again, we really didn’t, so that’s a major relief, ”said Anne.

Fred said he would be more careful with his online banking in the future.

If you make a mistake in your online banking, contact your bank immediately.


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