Russian online banking market review 2020: analysis and trends, assessment, best practices –

DUBLIN – (COMMERCIAL THREAD) – The report “Russia Retail Online Banking Review 2020 – Market Analysis & Trends, Assessment, 200+ Best Practices” has been added to offer.

Online banking ranking 2020 is a comprehensive benchmarking analysis of internet banking for individuals in terms of functionality and usability. In 2020, all online banks are priced according to two economic models through which it works the digital service: Daily Banking and Digital Office.

The results of the study include: the public metric for “Internet banking for consumers”, description of market changes, prediction of future development and the basis for achieving best practices in the Internet banking market.

The study does not include the cost of using “Internet banking”, activity and user satisfaction. In addition, it does not include the technical properties of the services: for which platform it was built and how well it works.

Online banking ranking 2020 study took place in June-August 2020. Over 20 personal internet banking services participated, each of which was reviewed in the office and participated in several usability tests.

The results of the study include:

  • Descriptions of digital news and technological trends. The review shows how the solutions to basic tasks evolve and the functions of the digital office develop. This will allow you to understand what new products are on the market and what potential they have.

  • Insights from tests and interviews. A source of knowledge on user issues: how customers interact with the service, how they react to different functions and what they expect from Internet Banking. We have described each problem in detail and offered solutions.

  • A trend map with a system of priorities in times of crisis. It will show how the market is changing online services between crisis and self-isolation.

  • Objective and independent assessment of the efficiency of Internet banking. It will allow you to assess your potential and adjust your development strategy.

  • A base of over 300 industry best practices – the ability to quickly test your own UX hypotheses.

Key topics covered

  1. Main results of the study

  2. Online banking market events and trends

  3. Development of Internet Banking against the backdrop of the crisis

  4. Market Practices in Internet Banking Services

  5. Methodology of the study

  6. Research reports and services

  7. On

Companies mentioned

  • Tinkoff Bank

  • Levoberezhny Bank

  • Ak Bars Bank

  • Ouralsib Bank

  • Postal bank

  • Raiffeisen Bank

  • Promsvyazbank

  • Otkritie Bank

  • Russian Standard Bank

  • SKB-Bank

  • Sberbank of Russia

  • VTB

  • Alfa-Bank

  • Gazprombank

  • Rosselkhozbank

  • Sovcom Bank

  • Rosbank

  • Moscow Credit Bank

  • UniCredit Bank

  • Mortgage bank

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