Santander customers reported outages with their services this morning.
Reports began appearing on Down Detector for the bank at 11 a.m.
Down Detector is a website used to report outages online and the bank has taken a sharp turn as customers report problems.
According to customer reports on Down Detector, the majority of issues relate to mobile and online banking and deposits.
User reports indicate that Santander has been in trouble since 11:01 BST. https://t.co/ViWPi9xeMA RT if you’re having trouble too #Santanderdown
— DowndetectorUK (@DowndetectorUK) September 30, 2022
Is Santander down?
Some customers have reported issues with the bank’s website, noting that an error page is displayed when they attempt to navigate there.
The webpage reads: “There seems to be a problem.
It could be because:
- there is a problem with our server
- you tried to access a secure page that you previously bookmarked”
Many users have taken to social media to vent their frustration and seek help from the bank’s official customer service account.
One user wrote, “I can’t log in to my account. The website says it’s offline! What’s going on?”
Another customer added: “Santander business banking website is down – when will this be fixed please?”
A third person complained: ‘Couldn’t log into my account – very slow internet banking – looks like there are some issues.’
The bank has yet to confirm the outages, but responded to a customer on Twitter, explaining, “We haven’t received any further reports and are not experiencing any issues on our end, but would love to help!
The customer service account recommended “logging in through the app if possible, to see if you run into any issues.”