Santander down as customers unable to use online banking or access cash


Santander’s online banking services have ceased, leaving hundreds of customers unable to transact.

Online banking and card payments appear to have collapsed and some people have had their accounts locked, unable to make transfers or withdraw cash.

The problems began around 5:30 a.m. Monday morning, with almost 1,000 customers reporting problems, according to Down Detector.

Santander wrote a service update on its website which read: “We are sorry that a technical issue is affecting our online and mobile banking services.

“Our teams are working hard to resolve the issue. Please check back here for further updates.”

Furious customers took to social media to complain after they were unable to access their accounts on Monday morning.

One wrote: “It’s becoming a joke now!! I have several banks but Santander is the worst!”

Another commented: ‘There’s been a message on the app for a while telling people they’re going to do some online maintenance……’

Santander said on its website that ATMs are working normally, but there are issues with online banking, mobile banking and card payments.

The bank said: “We are aware that some customers are currently having problems paying by card and as a result our phone lines are very busy.

“We apologize for any inconvenience and are working hard to resolve this issue as soon as possible. Please check back here for updates.”

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