Customers started reporting issues around 5:30 a.m. this morning, with many struggling to access their accounts, but the bank says it is working hard to resolve the issue
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Santander’s app and online banking service are out of order for many users, some of whom are unable to access their accounts.
Customers started reporting an issue around 5:30 a.m., which is still ongoing, according to the Down Detector website, which monitors computer crashes.
About half (53%) of reports said Santander online banking was on the decline, 27% had problems with the banking app, and 20% could not access banking services on their mobiles.
Some customers are also having issues making card payments, according to the Santander Service Update website.
However, using a Santander card to withdraw money seems to work normally.
Some customers report that the blackout disrupted their lives, with some struggling to pay their utility bills.
@santanderukhelp What’s going on in Santander? I can’t access online or mobile banking and I can’t use my card to top up my electricity or my school bus cards this morning! SORT !!! I think it’s time to change banks …
– Joanne Hector (@hector_joanne)
Outages were reported by users across the country, with the largest peaks in London and Manchester.
The bank posted on Twitter this morning to apologize for the outage.
We are aware that some customers are having problems accessing mobile and online banking services and making card payments. We are sorry for the inconvenience caused and are working hard to resolve the issue as soon as possible. Please see our service status page for updates: https://t.co/3vfpcVR1WB
– Santander UK (@santanderuk)
A spokesperson for Santander said: “We are aware that some customers are currently having problems accessing mobile and online banking services and making certain card payments.
“We are sorry for the inconvenience and are working hard to resolve the issue as soon as possible. “
The bank’s last big outage came in August, when its customers were unable to access their bank accounts online. due to a Sky technical defect.
The problem has also affected customers of HSBC, Natwest and Halifax.
But several other major banks have been hit by blackouts in recent months.
In October, NatWest’s online banking services declined, customers having trouble logging into their accounts or making payments.
Just under 300 people struggled to connect at the height of the tech glitch, according to DownDetector.
Also in October, clients of Lloyds, Halifax and Bank of Scotland struggled to access their accounts following technical problems in the three banks.
Complaints on social media showed people couldn’t use both mobile banking and apps.
Some people have said that they are temporarily unable to see their balances online with accounts showing they have no money.
DownDetector outage tracking showed the problems started around 6 a.m. with 2,000 people complaining of technical difficulties with Lloyds Bank.