Santander customers have reported being banned from their bank accounts when trying to access online banking services on Saturday.
The bank, which has 14 million customers in the UK, apologized for a technical glitch that made it impossible to access the app or online banking site, leaving many of them unable to complete card payments.
The problem is also affecting branch offices and telephone services, with customers protesting that they cannot reach support services.
[14:55] We are sorry that a technical problem is affecting our services, our teams are working hard to resolve it. You can access cash at ATMs of other banks. Please come back here for further updates.
– Santander UK help (@santanderukhelp) May 15, 2021
Many have taken to Twitter to express their frustration at the situation, with people stranded in restaurants and stores and unable to use their cards.
Others no longer have access to their funds because the problem prevents clients from transferring money from their savings to their main account.
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Santander did not provide a time frame to resolve the issue and advised customers on Twitter to withdraw money at other banks or post offices.
He said: “We are sorry that a technical issue is affecting our services, our teams are working hard to resolve it. You can access cash at ATMs of other banks. Please come back here for further updates.
Gareth Shaw, Head of Money at Which ?, said: “These technical issues will cause stress for many Santander customers – people reporting that they were unable to make online payments or, in some cases, purchase. food in their local supermarket.
“Customers can incur fines, penalties and fees when they are unable to access their finances, so the bank must offer compensation to anyone who has been affected in this way.
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“These issues show why it is vital for banks to invest to ensure that their systems are up to the task of protecting their customers’ accounts and maintaining the services they rely on.