Santander’s online banking and app crashes, leaving customers stranded and frustrated


Customers struggled to access their bank accounts this morning (November 14) (Laura Lean/PA)

Santander’s online services were disrupted this morning, leaving thousands of customers locked out of their accounts.

At its peak, there were 2,275 reported issues, as of 9.15am, according to outage tracking website Downdetector, The Sun reports.

Santander said he was aware of the issues and said customers had a range of options to access their account, reports the Independent.

“We are aware that customers are currently having difficulty accessing our mobile banking services. We are working hard to resolve the issue,” Santander said on Twitter.

“Online banking via the website, ATMs, telephone and branch banking services are available as normal.”

Of the complaints, 78% were about customers struggling with their mobile banking, 22% were about online banking, while one percent of the complaints were about credit cards.

By 11 a.m., the number of complaints had dropped significantly from its peak.

Many users took to social media to vent their frustrations, complaining that they couldn’t log in.

One said, “Anyone else having a problem with the Santander app?”

Another added: “Is your app down? I can’t access it and I need to access my account urgently.

Another frustrated user said, “Is your app down by any chance, I can’t even get online because I need the app to authenticate.

“Not a very good system if the app is down, huh?”

Someone else added: “Is Santander going down again?!”

Speaking to The Sun, a Santander spokesperson said they were working to resolve the issue as soon as possible.

They said: “We are aware that customers cannot currently access mobile banking services.

“We are truly sorry for the inconvenience this has caused and are working hard to resolve the issue as soon as possible.

“Online banking, debit cards, credit cards, ATMs, telephone and branch banking services are available and customers can continue to use these services as normal.”

In a statement to The Standard, Santander added: “We apologize for any inconvenience over the past hour as we resolve issues affecting our mobile services. All services have now been restored and are functioning normally. We would like to thank our customers for their patience.

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