Santander’s online banking has been interrupted for hundreds of customers


SANTANDER went down this morning leaving hundreds of customers without access to online banking.

Downdetector, which shows when businesses are experiencing outages, said there were 610 issues reported as of 11.04am this morning.


Santander has lost hundreds of customersCredit: Alamy

70% of the issues involved customers having difficulty with their online banking and 27% with mobile banking.

Santander said issues with mobile and online banking have since been resolved.

However, the outage still affects internal branch systems.

A bank spokesperson said systems were being restored, but processing customers could take longer than usual.

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Frustrated customers have taken to social media following the outage of mobile and online banking.

One said: “I can’t make any payments with my online/phone banking.

“He keeps saying there’s a problem and he can’t finish.”

Another said: “Your online banking app is down and I can’t transfer payments.”

A third added: “How long will online banking be down?

“I have to make a payment.”

It’s not the first time that Santander has taken an interest in customers.

Thousands of customers were left angry after their online banking crashed in July.

Users were unable to access their money online during the crash.

In November last year, more than 1,000 customers were unable to log into their accounts through online banking and mobile apps following an outage.

Can I claim compensation for a breakdown?

Banks are not required to compensate customers in the event of breakdowns or technical problems.

But you may be entitled to a refund depending on the extent of the disruption that affected you.

You will be required to present evidence of how the outage adversely affected you, including any additional costs incurred due to any late payment charges.

You should note when you were unable to access services and the names of people you spoke to at the business that experienced the outage.

You can find more details on how to complain to Santander on their website.

If your bank does not resolve any complaints, you can take your case to the Financial Ombudsman Service.

This is an independent body that will resolve any issues based on what it believes to be “fair and reasonable” based on the circumstances of the case.

The service can solve your problem by phone, by e-mail or by mail according to what suits you best.

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In the event of a bank computer system failure, the FOS says any compensation you may receive will depend on your situation and whether you lost money as a result.

If it finds that the bank was at fault, you can see any fees, charges or fines refunded.

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