Scotiabank Takes First Place in JD Power 2021 Online Banking Satisfaction Survey for Second Year in a Row


TORONTO, June 10, 2021 / CNW / – Scotiabank today announced that it has been ranked # 1 in the JD Power 2021 Canadian Online Banking Satisfaction Survey for the second year in a row. In addition to ranking # 1 in online banking, Scotiabank was also recognized with # 1 in the JD Power 2021 Canada Mobile Credit Card App Satisfaction Survey. Scotiabank’s leadership position is driven by its commitment to delivering exceptional customer experiences and its focus on delivering fast, easy-to-use and secure online banking services.

“For the second year in a row, Scotiabank’s commitment to delivering a premier customer experience across all of our banking channels is exemplified by the JD Power Award for Online Banking,” said Dan Rees, Group Head, Canadian Banking Services, Scotiabank. “Our teams continue to put our customers first, providing best-in-class digital solutions to support our Canadian homes and businesses. “

Scotiabank has established itself as an industry leader in online banking through its navigation and top speed. “We are delighted that once again our customers are ranking our online banking experience as number one in Canada,” said Shawn Rose, Executive Vice President and Chief Digital Officer of Scotiabank. “This top ranking in online satisfaction and satisfaction with mobile credit card applications is a testament to the Bank’s desire to truly transform the way we serve our customers through digital platforms. I couldn’t be more proud of our teams across the Bank who helped us achieve this victory. . “

The JD Power 2021 Online Banking Satisfaction Study surveyed 1,784 online banking customers in Canada of March 1, 2021 To April 5, 2021. The study assessed online banking satisfaction with the Big Five Canadian banks based on four factors (navigation, visual appeal, speed and information / content).

To learn more about Scotiabank’s leading digital banking channels, visit: Bank Your Way.

About JD Power
JD Power is a global leader in consumer information, advisory services, data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has for more than 50 years provided incisive industrial intelligence on customer interactions with brands and products. The world’s largest companies in major industries trust JD Power to guide their customer-centric strategies.

JD Power is headquartered at Troy, Mich., and has offices at North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business.

About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our raison d’être: “for every future”, we help our clients, their families and their communities to succeed through a wide range of advice, products and services, including personal and commercial banking, management. and private banking, investment and investment banking, and capital markets. With a team of around 90,000 employees and assets of around $ 1.1 trillion (like a April 30, 2021), Scotiabank is listed on the Toronto Stock Exchange (TSX: BNS) and the New York Stock Exchange (NYSE: BNS). For more information, please visit http://www.scotiabank.com and follow us on Twitter @ScotiabankViews.

SOURCE Scotiabank

For further information: or for media inquiries, contact: Scotiabank Contact: Virginia Jamieson, T: 647-271-9289, E: [email protected]

Related links

www.scotiabank.ca


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