Scotiabank Tops 2021 JD Power Online Banking Satisfaction Survey for Second Consecutive Year


TORONTO, June 10, 2021 /CNW/ – Scotiabank today announced that it ranked first in the JD Power 2021 Canadian Online Banking Satisfaction Study for the second year in a row. In addition to ranking first in online banking, Scotiabank was also recognized with first place in the JD Power 2021 Canada Credit Card Mobile App Satisfaction Study. Scotiabank’s industry-leading position is driven by its commitment to delivering an exceptional customer experience and its focus on providing fast, easy-to-use and secure online banking.

Scotiabank (CNW Group/Scotiabank)

“For the second year in a row, Scotiabank’s commitment to delivering a leading customer experience across all of our banking channels is exemplified by JD Power’s Online Banking Award,” said Dan Ree, Group Head, Canadian Banking, Scotiabank. “Our teams continue to put our customers first, delivering best-in-class digital solutions to support our Canadian households and businesses.”

Scotiabank has secured the industry leading position in online banking with its industry-leading navigation and speed. “We are thrilled that our customers have once again rated our online banking experience #1 in Canada,” said Shawn Rose, Scotiabank’s Executive Vice President and Chief Digital Officer. “This first ranking for online satisfaction and satisfaction with mobile credit card apps demonstrates the Bank’s focus on truly transforming the way we serve our customers through digital platforms. I couldn’t be prouder of our teams across the Bank who helped us achieve this victory. .”

The 2021 JD Power Online Banking Satisfaction Study surveyed 1,784 online banking customers in Canada from March 1, 2021 for April 5, 2021. The study assessed online banking satisfaction with the top five Canadian banks based on four factors (navigation, visual appeal, speed, and information/content).

To learn more about Scotiabank’s leading digital banking channels, visit: Bank Your Way.

About JD Power
JD Power is a global leader in consumer insights, advisory services, data and analytics. A pioneer in using big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, JD Power has been providing incisive industry insights into customer interactions with brands and brands for more than 50 years. products. The world’s leading companies in key industries trust JD Power to guide their customer-facing strategies.

JD Power is headquartered in Troy, Mich.and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit

About Scotiabank

Scotiabank is a leading bank in the Americas. Guided by our Purpose: “For Every Future”, we help our clients, their families and their communities succeed through a wide range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate banking and investment banking. , and capital markets. With a team of approximately 90,000 employees and assets of approximately $1.1 trillion (like a April 30, 2021), Scotiabank is listed on the Toronto Stock Exchange (TSX: BNS) and the New York Stock Exchange (NYSE: BNS). For more information, please visit and follow us on Twitter @ScotiabankViews.




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