Singapore’s DBS suffers day 2 of online banking disruption


ADds user reviews, DBS details

SINGAPORE, November 24 (Reuters)DBS Group Holdings Ltd DBSM.SISoutheast Asia’s largest bank faces disruptions to its online banking services for the second day in a row on Wednesday after the disruption began on Tuesday morning, prompting customer complaints.

“Services were restored early this morning. Unfortunately, yesterday’s digital banking issue recurred and it affected our services,” Singapore-based DBS said on its Facebook page on Wednesday.

The disruption to its online services, including a payment app, is the biggest disruption DBS has experienced in about a decade.

Singapore is the largest retail and wealth management market for DBS, which also operates in places such as Hong Kong, Indonesia and India.

DBS did not specify the cause of the disruption.

DBS’s Facebook post drew more than 2,000 comments, with users saying they were unable to log into their digital bank accounts, while some asked for compensation.

“How long is it going to take for it to be fully restored and operational? It’s incredibly frustrating when I need to access my funds,” said user Nicole Lou.

(Reporting by Chen Lin in Singapore; Editing by Anshuman Daga and Christopher Cushing)

((Lin.Chen@tr.com; Twitter @chenlin_sg;))

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